Service Fields

Built for the sectors that can't afford downtime.

Power Utilities & Rural Grid

Distribution-scale transformer and substation deployment for grid extension and renewal projects.

Mining & Metal Smelting

Heavy-duty switchgear and transformers rated for continuous industrial and metallurgical load.

Commercial & Residential Developments

Compact substations sited for load centers in residential communities and commercial property.

Ports & Marine Terminals

Corrosion-resistant enclosure options for coastal and marine-adjacent installations.

Rail Transit Infrastructure

Traction-adjacent power distribution equipment for rail and transit authority projects.

Wind Power Generation

Step-up and distribution transformers supporting wind generation interconnection.

Service & Support

Our service promises, in writing.

SLA · 01

1-Year Warranty

  • Covers dry-type, oil-immersed, special transformers, substations and HV/LV equipment
  • Free repair or replacement for any quality failure within the warranty period
  • Service-cost-only basis after warranty expiry — lifelong service principle
SLA · 02

24-Hour Hotline

  • Handling response issued within 8 hours of a logged complaint
  • Resolution scheduled at 24h / 48h, or a timeframe agreed with the customer
  • Pre-sale, sale, and after-sale technical data support on request
SLA · 03

On-Site Response

  • 24 hours for accessible / well-connected areas
  • 48 hours for remote areas, in the event of a product-caused outage
  • Free recycling of scrapped cast-resin transformers for environmental compliance
View the full 7-point service promise matrix on Quality & Standards
Product Delivery

From workshop to site, in three stages.

Stage 01

Packing

  • Units packed to withstand export-grade transit and handling
  • Tank and enclosure protected for the full transport route
Stage 02

Transportation

  • Coordinated freight from the Guangdong manufacturing base through to Botswana and regional destinations
  • Routing planned around the rated dimensions and weight of each unit
Stage 03

Unloading

  • On-site handling guidance provided for safe positioning
  • Technical support available to confirm siting against the service-condition envelope

Need a service commitment in writing for a tender?

Ask for the full service-promise matrix alongside your quotation — it's published, not improvised.